Foire aux questions

The best rates are guaranteed when booking directly on our website or through our reservations team, who can also assist you with a personalized service.

We do not offer package deals that include accommodation, ski lift passes, and ski equipment. However, for lift passes, our on-site reception teams can assist you and handle the booking arrangements on your behalf. As for ski equipment rental, it becomes available as soon as sales open on our partners’ websites or directly at the resort’s ski shops. Some of our partners also offer preferential rates for advance online bookings.

To check an establishment’s availability, simply select it and enter your stay dates in our search engine. The available rooms and corresponding rates will then be displayed automatically.

After completing your reservation, you will receive a confirmation email within 24 hours at the address provided. The booking number you are given confirms that your request has been received and recorded. A deposit is required for the reservation to be confirmed. If you have not received a confirmation email, you can contact us.

For guests who have booked on our website or through our reservation center, we offer cancellation insurance via our partner Safe Booking, which you can purchase up to 48 hours after making your reservation.

You can cancel or modify your stay in accordance with the sales conditions associated with your booking.

When making a reservation, and in accordance with our terms and conditions, a deposit must be paid by credit card or bank transfer, depending on the payment method selected at the time of booking, in order to guarantee your stay.

To ensure your security and maintain confidentiality, our website uses SSL encryption technology. When data is transmitted over the internet, the information entered in forms is automatically encrypted. The SSL (Secure Socket Layer) system encodes the data before it is sent over the internet and only decrypts it once it reaches our server. SSL is currently the most reliable and widely used security solution. To make sure your browser is compatible, look for an icon showing a key or a padlock.

The half-board option can be added after your booking. However, we recommend reserving it before your arrival in order to benefit from the best rate.

Our properties provide baby cots, available at reception upon request. We kindly invite you to contact us directly to confirm availability and ensure it is compatible with your room configuration.

Most of our properties welcome dogs or cats for an additional fee, which varies depending on the establishment where you are staying. You can find this information on each property’s page or contact us directly for further details.

Most of our properties have parking available, which can be booked in advance for an additional fee that varies depending on the establishment. We recommend booking ahead to ensure availability. For properties without on-site parking, our teams can guide you to available parking options in the resort.

We can arrange shuttle transfers for you between the train station or airport and the property where you are staying. Please feel free to contact us for more information.