PRIVACY POLICY

Etincelles is operated by Whitegold SAS, a company registered in France. We (“We”) are committed to protecting and respecting your privacy.

This Privacy Policy, together with our Terms of Use included herein, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will process it. By visiting https://etincelles.com (our “website”), you are accepting and consenting to the practices described in this privacy policy.

With regards to data protection, the data controller is Whitegold SAS

1. THE INFORMATION WE COLLECT FROM YOU

We collect and process directly the following data about you which you provide to us via our website or through various means of correspondence including telephone, email or otherwise. The information you provide to us may include, but is not limited to: your full name, date of birth, email address, IP address and/or telephone numbers.

2. INFORMATION PROVIDED BY THIRD PARTIES

We collect and process data directly from the Google Analytics tool.

3. STORAGE PERIOD

Your personal data and/or information will only be stored for the duration of the business relationship and, for a maximum period of 2 years after the end of the business relationship, for whatever reason, unless such personal data/information is retained to satisfy a legal, proof or accounting requirement, for a period not exceeding the applicable legal limitation periods.

4. COOKIES

4.1 Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website(s) and also allows us to improve our website. A “Cookie” is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that Cookie. Each Cookie is unique to your web browser. It contains anonymous information such as a unique identifier and the name of the website. It allows a website to remember things like your preferences.

4.2 What are cookies used for? Our cookies are used :
i. Google Analytics cookies (privacy policy and opt-out options) to identify which pages are used. This helps us to analyse web page traffic data (the number of visitors, the number of repeat visitors and how visitors move around our website when using it) and to improve our website to best meet your needs.
ii. WordPress Session Cookies, Social Media Sharing Cookies and Third Party Cookies as part of our social media marketing and email campaigns, primarily sent using third-party marketing tools, as well as Google Analytics. The cookies are used to monitor open rates and improve your experience, as well as to track activity on our website from hyperlinks as part of marketing campaigns.
iii. Session cookies on our website. These are temporary cookies, which only exist for the period of time you access our website (or more strictly, until you close the browser after accessing our website). Session cookies help our website to remember what you chose on the previous page so that you do not have to re-enter information.
The length of time a cookie remains on your computer depends on the type of cookie. On our websites, these cookies do not contain any personal information and cannot be used to identify you. Without cookies, the website(s) may forget about you and you would have to keep logging in.

4.3 Third-party organisations, for example, may use cookies to limit the number of times you see the same advertisement or to show other advertisements that may be more relevant to you, often referred to as online behavioural advertising (OBA). Online behavioural advertising is a way of using information about your web browsing activity, collected through the use of cookies, to group you with other similar users into interest groups and show you advertisements based on your interests.

4.4 We use cookies for analytical purposes, we like to know which pages and links are popular and which are less popular, to help us keep our website relevant and up-to-date. We also use them to personalise your visits to our website.

4.5 In addition, most browsers will allow you to manage your cookie preferences or disable them completely. For more information on how to manage cookies through your chosen browser, please visit: www.allaboutcookies.org/manage-cookies/. You can visit https://www.youronlinechoices.com/uk/your-ad-choices which has comprehensive information on how to do this on a wide variety of browsers. There you will also find details on how to delete cookies from your computer as well as more general information about cookies. To find out how to do this on your mobile phone browser, you will need to refer to your device’s manual. If you choose to disable or delete them completely, some websites will not work as well, as they rely on cookies to provide the service you have requested.

5. PURPOSE OF COLLECTING PERSONAL DATA

We use your information for the following purposes:
(a) We will use the information you give us:

I. to carry out our obligations and provide you with the information, products and services you request from us;

II. to pass this information to the relevant suppliers of your holiday (such as tour operators, hotels, chalet owners and transport companies) with respect to what is necessary for booking with them.

III. to give to financial and immigration control companies and public authorities such as customs/immigration if required by law.

IV. to provide you with information about other goods and services we offer which are similar to those you have already purchased or requested;

V. to provide you, or to enable selected third parties to provide you, with information about goods or services that we think may be of interest to you. If you are an existing customer, we will only contact you electronically (by email or SMS) to provide you with information about goods and services similar to those previously sold or negotiated for sale to you. If you are a new customer, and we allow selected third parties to use your data, we (or they) will only contact you electronically if you have opted-in..

VI. to inform you of changes to our service;

VII. to ensure that the content of our website is presented in the most effective way for you and your computer.
(b) We will use the information we collect about you :
I. to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys;
II. to improve our website so that content is presented in the most effective manner for you and your computer;
III. to allow you to participate in interactive features of our service when you choose to do so;
IV. as part of our efforts to maintain the security of our website;
V. to measure or understand the effectiveness of the advertising we serve to you and others and to provide you with relevant advertising;
VI. to make suggestions and recommendations to you and other users of our website about goods or services that may be of interest to you or them.
c) Information we receive from other sources. We combine this information with the information you give us and the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

6. DISCLOSURE OF YOUR INFORMATION

You agree that we may share your personal information with
(a) Any member of our group, i.e. our subsidiaries, the holding company and its subsidiaries.
(b) Selected third parties, including:
I. business partners, suppliers and subcontractors for the purpose of performing any contract we enter into with them or with you;
II. analytics and search engine providers who assist us in improving and optimising our website;
(c) We will disclose your personal information to third parties:
I. In the event that we sell or buy a business or assets, in which case we will disclose your personal data to the prospective seller or buyer of that business or assets.
II. If we or substantially all of its assets are acquired by a third party, in which case personal data held by the third party about its customers will be one of the transferred assets.
III. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our privacy policy, terms of use, or general terms and conditions and other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction purposes.

7. WHERE WE STORE YOUR PERSONAL DATA

7.1 The data we collect from you is stored on our servers based in Belgium, on the server WP engine. We guarantee that all necessary steps will be taken to comply with the provisions of the GDPR.

7.2 Although we will do our best to protect your personal data, we cannot guarantee the security of any data you transmit to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

8. SAFETY MEASURES

8.1 We adhere to the following working principles:
a) access to your information is restricted to our qualified and competent personnel;
b) where hard copies are created, hard copies of your confidential information and documents are kept securely under lock and key.

8.2 With respect to data protection, we adhere to the following principles:
a) All of our relevant employees have been trained in how to handle your information. This includes ensuring that they are aware of the importance of handling your information safely and securely and understand the procedures in place to do so.
b) We will periodically evaluate our database and securely delete any contacts that are no longer engaged or information that we no longer require. If you choose to opt-out, we will immediately and securely delete your information.
c) We have measures in place to ensure the security of the information we hold about you.
d) All personal information is stored on secure websites hosted on servers to which only key personnel have access. Where your information is uploaded for updating, and as a backup in the cloud, it is only stored on personal drives, accessible only via a personal connection.
e) The data controller and the data controller can be contacted by email at [email protected]; please indicate the subject of your request in the heading.
8.3 The data controller acknowledges that possible recipients of your information include our employees, agents, consultants, third parties and data controllers.

9. YOUR RIGHTS

9.1 You have the right to ask us not to process your personal data for marketing purposes and to be “forgotten”. You can exercise this right at any time by contacting us by telephone on +33 4 65 84 25 24 or by emailing us at [email protected] and highlighting your comment in the “unsubscribe” section.

9.2 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own terms of use and privacy policies and that we do not accept any responsibility for these terms of use and privacy policies.
You have the right to access the information we hold about you. Your right of access may be exercised in accordance with the law. You can exercise this right at any time by contacting us by telephone on +33 4 65 84 33 84 or by emailing us at [email protected]. We will endeavour to provide you with this information within thirty (30) days of receiving your request.