Our terms and conditions of sale

Any confirmation of reservation is made by the payment of a deposit equivalent to 30% of the total amount of the stay. In paid by bank transfer, only the net amount will be taken into consideration as payment value.

The balance of the stay must be paid no later than 30 days before the day of arrival (except for Early Booking offers or any special offers: the balance of the stay is due at time of reservation). Any other special offer may be subject to special conditions sale which will be clearly notified at the time of booking.

The packaged rates (Breakfast, half-board, other services) are composed of inseparable elements from each other and non-refundable in the event of non-use, meals not consumed will not be deducted or refunded.

The invoice for extras and local expenses will be paid on site and will be guaranteed in advance by credit card.

The payment of the deposit and de facto commits- automatically the customer to acceptance without modification of the terms and conditions of sale and cancellation. Payments can be made by credit card (Visa, Eurocard/Mastercard, American Express) and bank transfer.

A. Flexible rate

Free cancellation up to 30 days before the date of arrival.
If canceled less than 30 days before the arrival date, 100% of the reservation is charged.
Security deposit: 30% of the total amount without extras is due at time of reservation. The balance of the stay is required 30 days before the date of arrival.

B. NANR rate, Early booking, and special offers (non-cancellable and non-refundable rates)

Non-cancellable, non-amendable, non-refundable rate.
Security deposit: 100% of the total amount without extras is due upon booking.

1. Insurance

The customer can subscribe within a maximum period of 48 hours after his reservation, the Safebooking cancellation insurance which covers the stay in the event of contraction of Covid19 by following this link: https://www.assurances-sejours.com/index.php

2. Changes

Any modification of stay, shortening or change of room will be subject to the terms and conditions of sale and cancellation conditions. In any case, any modification or cancellation of reservation must be notified to the reservations department by post or email.
The customer is reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption.
The terms and Conditions of Sale of the reserved rate specify the terms and conditions for canceling and/or amending the reservation.

3. Specific cancellation situations

Free of charge cancellation is possible until D-1 only in the event of following situations (does not apply to reservations benefiting from a credit note, the credit note being subject to the application of the order of March 24, 2020 by law no. 2020-290 of March 23, 2020) decided by the French Government for health and sanitary reasons:
– Closure of the borders of the customer’s country of origin or closure of the borders of France
– Closure of the station
– Strict traffic ban (general lockdown of the populations)
The individual illness of the customer before his departure is not considered in the context of special situations.

4. Rates

The public rates of the hotel can be viewed at any time on the hotel’s website. Our prices are inclusive of VAT, excluding tourist tax which will be paid on site.

5. Conditions of the stay

Reserved rooms are available from 4 p.m. on the day of arrival until 12 p.m. on the day of departure.
Travel insurance: as the hotel cannot be held responsible for events of any kind that may lead to the cancellation or modification of stays, we strongly advise that you subscribe a travel insurance. The hotel also undertakes to provide you with any document proving your financial commitment to the initial stay for any useful purpose.

These Terms and Booking Conditions, together with any other written information are brought to your attention before confirming your booking and therefore form the basis of your contract with Hotel Carlina****, Belle Plagne 73210, La Plagne Tarentaise.

These general conditions of sale form the basis of your contract with L’Hôtel Carlina ****, whose head office is located: 300 routes des Fabriques, 73250 Saint Pierre d’Albigny, France and registered in the trade register of Chambéry under the number 890 098 619 referred as “L’Hôtel Carlina ****” or “us”.
In these conditions, the terms “customer”, “client”, “guest” and “you” meaning the first person named in the reservation and all the persons associated with the reservation. Please read this document carefully as they set out the respective rights and obligations.

By making a reservation, you agree on behalf of all persons participating in the reservation that you have:

• Read these general conditions and have the authority to be bound and agree to be bound by them
• Consented to our use of information provided in accordance with our privacy policy

Other accommodation and services can be purchased separately in resort, which each item will treated as a separate reservation. This means that any multiple booking does not constitute a package as defined in the 1992 Package Travel, Package Holidays and Tours Regulations.

1. BOOKING A HOLIDAY

A holiday booking is made when you:

• Complete and sign our Booking Form – be via email, letter or electronically – and return it to the reservation agent.
• You accept to enter into contract with us via our online platform

Upon receipt of payment, a booking confirmation will be sent to you, please check it carefully and report any incorrect or incomplete information to us immediately. If you have reserved online, you will have access to a booking summary via our online platform.
All correspondence with the Hôtel Carlina **** should be addressed to our company: Hôtel Carlina ****, Belle Plagne, 73210 La Plagne Tarentaise. Email: [email protected] Tel: 04 79 09 78 46

2. ACCURACY OF DESCRIPTION

Our accommodation is bound by a guarantee of conformity of services, under the conditions set out in Articles L. 111-2 of the Consumer Code. This is without prejudice to any additional contractual guarantee which could be agreed between parties and outside of these general conditions, following a written contract duly signed by the parties provided for this purpose.

We endeavour to ensure all photographs, graphic representations and texts reproduced to illustrate The hotel Carlina **** gives the clearest overview possible of the accommodation, catering and other additional services offered. However, the photographs are not contractual, due to different rooms having different dimensions and variations may occur, in particular due to the change of furniture, new

decoration or renovations. The Customer is not entitled to any claim any damages due to this fact, since these variations do not relate to the essential characteristics of the service.

3. PRICING

The price of your accommodation will be confirmed at the time of the reservation, along with the formula you have selected: Room and breakfast (B&B), Room, breakfast and dinner (Half-board), Rental only or rental with Breakfast for apartments and chalets

The price of your reservation as it appears on your confirmation invoice is guaranteed.

4. SURCHARGES

Our prices are fixed once the reservation is confirmed. A surcharge would only be applied in the event of a change in costs resulting from government action, such as a change in VAT or any other change imposed by the government.

5. TOURIST TAX

Tourist taxes will be payable by the customer at the end of the stay.

6. PAYMENT TERMS

All reservation contracts are drawn up in Euros and the deposit and the balance are payable by bank transfer or by credit card.
There are no bank charges for customers based / using cards registered in UK or EU. We reserve the right to charge an additional charge for card payments made from other countries. In this case, we undertake that the surcharge will not exceed the cost billed to us by our bank. As an indication, it is generally 1.5%.
For any payment by bank transfer, the customer is responsible for all bank charges arising from the transfer.

7. SECURITY DEPOSIT

A security deposit is required upon arrival. The deposit amount will be blocked via a card pre- authorization, no funds will be withdrawn at this time. Blocked funds will be released within 48 hours of departure, less any amount owed – this period may be extended in the event of damage requiring further investigation or repair.

* EUR 1,000 for properties with 4 bedrooms and more (apartments and chalets)

8. ACCOMMODATION CAPACITY

For security reasons, the capacity of the accommodation as indicated at the time of the reservation cannot be exceeded.

9. ADDITIONAL BEDS

Additional beds are subject to our approval and not all rooms can accommodate additional beds for security reasons. When an additional bed is possible, it is charged at an additional 120 EUR per night (on a breakfast basis).
Cots up to 3 years old are free of charge.

10. LINEN, TOWEL, ROOM AND ACCOMMODATION CHANGES

In case of request for additional linen, change of towel or room, the following rate applies. As a general rule, in order to preserve our precious planet as much as possible and protect our mountains, linen is changed once during a 7 night stay . Towels are only changed if they are placed in the bath or shower.

Additional change Linen -> 60 EUR per room Additional change of towels -> EUR 30 per room
Restocking of bathroom products -> 15 EUR per room (Soap, shower gel, body lotion, shampoo, conditioner)
Room change -> 135 EUR per room

11. MODIFICATIONS

If you wish to make any changes to your booking, we will do our best to accommodate your request. Subject to availability, any change of date during the same season more than 21 days before arrival will be accepted by Hotel Carlina ****. If the period chosen is set at a higher rate, a supplement may be required. No refund will be made in the event of a change of period at a lower rate.
However, a change of dates for a later season or within 21 days of arrival will be considered a total cancellation.

12. CANCELLATION AND REFUND POLICY

Depending on the type of reservation and under the conditions you have reserved, the following conditions will apply:

Flexible rates (rack rate): In order to confirm definitively your booking, we ask for the payment of 30% of the total amount of your stay (minimum 1 night) as a deposit. The remaining 70% must be paid 21 days before your arrival.
Your booking can be cancelled free of charge up to 21 days before your arrival.
Promotional & semi flexibles rates: In order to definitively confirm your reservation, the total payment of your stay (100%) will be requested, the booking is non-refundable but modifiable on the same season and regarding availability, up to 21 days before your arrival.
Please note: Hotel Carlina**** reserves the right to cancel any bookings without any refund if the balance of the booking is not settled before the due dates.

Special COVID Policy
Regardless of the rate booked, all your bookings are modifiable or refundable until the day before your arrival for the following reasons (decision of the French government or of the guest’s government, preventing them from coming):

• Containment of the guest’s region of origin or destination.
• Quarantine on arrival in France, imposed by the French government.
• Borders closure between the guest’s country of origin and France.
• Closure of the La Plagne ski area.

The customer will have the choice between a full refund and a credit of 100% of the total amount. This credit will be used for a future stay when the travel conditions are more favourable.

When making reservations through the hotel’s web platform, customers are reminded in accordance with article L.121-20-4 of the Consumer Code that they do not have the right of withdrawal as provided for in Article L.121-20 of the Consumer Code, as long as the services are provided on a date or at a determined frequency.

Please note that when you wish to cancel services booked with a third party on your behalf, that third party’s terms will apply, which may affect any available refunds.

The Hotel Carlina **** may have to modify a stay for exceptional reasons. This gives you the right to cancel your stay if you wish and you will be reimbursed.

Please note that Hotel Carlina **** will not pay the expenses, costs or losses associated with any change or cancellation. In addition, the Hotel Carlina **** will not be liable for any reimbursement following a cancellation due to a case of force majeure.

We recommend that all customers take out comprehensive insurance.

For more peace of mind, you have the option of taking out cancellation insurance (covering the case where you contract COVID before or during your stay) (be careful within 48 hours of booking) with Safebooking insurance: https://www.assurances-sejours.com/index.php
We invite you to click on the link above and enter your dates of stay and price of stay.

13. YOUR RESPONSIBILITIES

This binding contract guarantees payment by yourself or a member of your group for any paid service requested before, during or after your reservation.

All children under 18 are the responsibility of their parents or an authorised adult.

No member of the hotel Carlina**** team is trained or qualified in childcare. If you require a nanny or babysitter, we can make arrangements for this via our concierge. The childcare service will only be reserved via third parties or qualified professionals.

All guests are responsible for securing / locking the doors of their accommodation and Hotel Carlina
**** will not be liable for any uninsured loss resulting from negligence.
In the interest of your safety, guests are not permitted to light any fires or wood stoves in or on the properties, any fires with be monitored by a trained member of staff.

Ski, snowboard or mountaineering boots must not be worn in the accommodation, except in the designated room provided. In addition, customers are advised to pay careful attention to any damage that might be caused by their shoes. For example, the customer will be responsible for any damage to the floor caused by shoes such as high heel stiletto heels.

Covered parking is available at the hotel, please state your request at the moment of reservation. Hotel Carlina**** accepts no responsibility for your vehicle and it is parked at your own risk. For self-drive guests, it is their own responsibility to ensure their vehicle is suitably equipped for travel including but not limited to suitable tires, snow-chains and other European safety equipment. Hotel Carlina**** accepts no responsibility for self-drive journeys, nor any liability in the event that your vehicle becomes immobile due to inadequate equipment.

Hotel Carlina**** is not specialised in providing accommodation for people with reduced mobility, however we will do our best to meet specific needs. If you or any member of your party have any allergies, medical conditions, or disabilities, please provide us with full details before we confirm your booking so that we can inform you of the arrangements provided. If we are unable to adequately meet the needs of the relevant person (s), we will not confirm your booking or, if you have not provided us with full details at the time of booking, we will cancel the reservation and charge you the applicable cancellation fee.

14. BEHAVIOUR

All customers who stay in one of the accommodations provided by hotel Carlina ****are expected to behave in a cordial and acceptable manner. If, in the opinion the management, your behaviour or that of a member of your party causes or is likely to cause danger or inconvenience to a third party, we reserve the right to immediately terminate your booking agreements with us.
In the event of such termination, our liability to you and / or your group will cease and you and / or your group will be required to vacate your accommodation immediately. We will no longer have any obligation to you and / or your group. Furthermore, no refund will be provided for the loss of accommodation and no expenses or charges resulting from the termination will be offered by hotel Carlina****.
You and / or your party may also be required to pay for the loss and / or damage caused by your actions and we will hold you and each member of your party jointly liable for any damage or loss caused by you or any member of your party. Full payment for such damage or loss must be made directly to Hotel Carlina **** or to any other supplier before departure from the accommodation. If you fail to make payment, you will be responsible for any claims (including legal costs) subsequently made against us as a result of your actions as well as any costs we incur in pursuing any claims against you.

In accordance under this clause Hotel Carlina **** reserves the right to debit the credit card you provided at the moment of check-in and deduct any monies due resulting in damage or loss.
Please note that smoking is strictly prohibited inside the properties of Hotel Carlina **** You will be informed of the designated smoking area upon arrival. Ashtrays are provided and should be used. We reserve the right to levy an additional cleaning fee for cigarette / cigar / ash butts that have not been disposed of properly.

15. OUR STAFF

The staff who work in our properties have been carefully selected to ensure that the property is fully operational and the best possible service is provided.

The staff have specific defined missions and therefore may not be available to undertake the tasks you may request from them. For example, staff should not be asked to monitor personal objects or property in any way. If such a request is made to a staff member Hotel Carlina **** accepts no liability for any loss or damage that may be caused to such items.

It is also essential that our staff are treated with politeness, respect and courtesy at all times. We will take any reports of discrimination or sexist behaviour very seriously, and we reserve all rights set out in the “Behaviour” section.

16. SERVICE TIMES

In order for our staff to perform their duties in a professional manner and to deliver excellent service, length of service limitations apply. We will always strive to be as flexible as possible to meet the needs of our guests during their stay, but in some cases we may need to restrict services that fall outside of these operating hours:

* Breakfast: 7:30 a.m. to 10 a.m. (the service ends at 10 a.m.)
* Dinner 7:00 p.m. to 9:00 p.m.

Room cleaning usually takes place between 9:30 am and 4:00 pm each day. The housekeeping team works on a daily basis and it is not possible to set a specific time at which housekeeping will take place for a given room in a given accommodation. If upon arrival the housekeeping team cannot access a room because it is occupied, we may not be able to clean your room on that day.

Finally, to avoid any inconvenience, we remind you that pets must not be in the room so that room service can perform its daily service.

17. FACILITIES

Customers staying in one of our accommodations use any wellness equipment at their own risk (sauna, hammam, jacuzzi, Swedish baths, swimming pool, fitness equipment, etc.).

The Hotel Carlina **** accepts no liability for accidents / injuries while using these facilities. In the interests of hygiene, all guests are requested to take a shower before using these facilities.

You are advised not to use these facilities if you:
* Suffer from heart disease or circulatory problems.
* Suffer from infectious skin disease, wounds or injuries.
* Are pregnant.
* Take anticoagulants, antihistamines, vasodilators, vasoconstrictors, stimulants, hypnotics, narcotics or tranquilizers or any other medication.

Children should be supervised when using the facilities of the hotel Carlina ****, including swimming pools, jacuzzi, steam rooms, saunas and fitness equipment. The Hotel Carlina **** does not provide lifeguards and no member of the team is trained or qualified to act as such.

Consuming drinks in or around thermal baths should only be done from a plastic container to avoid any risk of injury. The use of glass containers of any kind is prohibited. In addition, it is strictly forbidden to consume alcoholic beverages while using spa equipment, in accordance with government drinking recommendations.

18. DRIVING SERVICE

During the winter season, our properties propose a chauffeur service for Bellecôte and Belle Plagne resorts only. We operate a high quality van which has been selected for your comfort and safety and our vehicle has 8 passenger seats. All passengers must wear seat belts when in the vehicle and the maximum number of passengers cannot exceed 8 people. For example, it is not possible for children to travel sitting on the lap of adults.
Children must use the appropriate seats, in accordance with French law. All children aged 12 and under, or children under 1.35 m may be required to use a booster seat or a child seat. Interpretation of this requirement is the responsibility of our driving team and we ask parents to support it.

Please note that children can only be transported in our vehicles if they are accompanied by an adult. Therefore, our drivers cannot pick up children from lessons without the presence of an adult.
In the interest of your safety, drivers can only drop off and pick up in designated areas. Please note that our ski resorts are very busy villages, with many traffic regulations designed to ensure the safety of road users and pedestrians. To meet these regulations, it may sometimes be necessary for customers to walk a short distance to meet the driver at a suitable location.
Please note that drivers can only wait at a specific location for a maximum of 10 minutes. In the event that a customer is late for a scheduled pickup, we request that the driver be contacted – please note that in extreme circumstances this may require the driver to return at a later time in order to fulfil other scheduled commitments

Although drivers are available “by appointment”, we require at least 30 minutes’ notice for your transportation needs in order to allow the driver sufficient time to meet you on site. Please note, we cannot offer an “on demand / driver” service where a driver is specifically with your group / at your property throughout the day.
The chauffeur service operates according to the law. We reserve the right to refuse transportation to a location if we consider this to be against the law or outside the normal and fair use of this service.
Outside the opening hours of the driving service, any provision of this service will be at the discretion of the management.

19. RESERVATIONS VIS OUR RECEPTION AND CONCIERGE SERVICE

Reservations made via our team of receptionists or concierge, may include, but are not limited to:
* Transfers
* Equipment rental
* Ski lift passes
* Ski or snowboard lessons
* Massages and beauty treatments (depending on the season)
* Activities
* Any other reservation or purchase made at your request

For all these services, your contract will be concluded directly with the supplier in question. Your reservation will be subject to the sales conditions of the supplier concerned.
Our responsibilities are limited to making the reservation in accordance with your instructions. We accept no responsibility for any information regarding arrangements that we send to you in good faith.

In many cases, we will ask you to prepay for the services we book on your behalf or authorize payment of an appropriate amount (usually by credit card). In any case, all services must be paid for before the end of your stay. For all services organised by the reception teal or concierge, a fee of 4% will be charged on the final bill and we reserve the right to deduct any unpaid amounts from your security deposit.

20. TRANSFERS

Hotel Carlina **** can assist you with your transfers by putting you in contact with a local provider.

Hotel Carlina**** cannot accept responsibility for guests missing flights for any reason or mislaying or destroying travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result. Hotel Carlina**** is not responsible for any flight delays but wherever possible in such circumstances will contact the supplier of the transfers in an effort to ensure that any previously booked resort transfers are provided.

21. FORCE MAJEURE

Unless expressly stated otherwise in these booking conditions, we will not be liable or pay you any compensation if our contractual obligations to you are affected by an event that we or the service provider (s) (s) in question could not have been foreseen or avoided, even with all due diligence,. These events may include, but are not limited to, war, threat of war, civil conflict, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other authority. Equally national or local, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, pandemic, adverse weather conditions and all similar events beyond our control or that of the supplier
(s) concerned. Advice from the Ministry of Foreign Affairs to avoid or leave a particular country may constitute a case of force majeure.

22. COMPLAINTS

For any complaint relating to a reservation made in the accommodation of choice and the non- performance or improper performance of the contract, the customer must send a letter to Hotel Carlina
****.
In the event of a technical problem and / or overbooking, preventing the Establishment from proceeding with the reservation made by the customer, Hotel Carlina **** intends to inform the customer as soon as possible and to reimburse them immediately at the price of the reservation. The Customer cannot claim any compensation, penalty or additional compensation from Hotel Carlina **** in this event.

The Customer is informed of the possibility of having appeal, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute settlement, under the conditions provided for in Title I of Book VI of the Code of the consumption.

After contacting the Hôtel Carlina **** to try to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the referral, the Customer can contact the Tourism and Travel Mediator – BP 80303 – 75823 Paris Cedex 17 Hospitality.

23. GENERAL

Headings within these booking conditions are for reference purposes only.
Please note that the check-in time for all accommodations is 5 p.m. and check-out time is 10 a.m. Early access will only be permitted if your assigned accommodation is available. Depending on availability, you may have the option of requesting an early check in, at the rate of 160€ or a late check out at the rate of 160 € per accommodation.
These booking conditions and all questions arising from them are exclusively governed in all respects by French law. We both agree that any dispute, claim or other matter that arises between us as a result of or in connection with your contract or reservation will be subject to the exclusive jurisdiction of the Court of Chambéry, Savoie, France

24. SPECIAL COVID POLICY

Your well-being and your safety is our priority. Our establishments comply with the health protocol recommended by the government by adapting to each new measure and therefore we limit contact between clients as much as possible.
Our commitment to care and cleanliness is focused on the safety and well-being of our customers and employees which is built on our existing rigorous safety and cleanliness protocols.
In accordance with the advice of medical experts aimed at reducing the spread of COVID-19, the Hotel Carlina **** Belle Plagne and its clients are required to wear a mask or a face cover in public spaces both indoors and in outdoor areas of the hotel’s accommodation.
Public spaces may include halls, meeting and event spaces, restaurants, bars and the hotel’s wellness area. Certain customers may be exempt from this obligation, including, but not limited to, customers with health conditions, customers consuming food and beverages in restaurants, customers sitting outside and following the social distancing, and children under eleven (11) years old.
We are convinced that it is possible to travel in a safe and responsible manner while remaining vigilant and following the procedures and protocols put in place according to the guidelines and information and advice shared by the World Health Organization (WHO), the European Center for Disease Prevention and Control (ECDC) and other experts and specialist organizations, as well as local and government guidelines and requirements.